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DRI DUCK Help Center

<p id="isPasted" style="text-align: center;"><span style="font-size: 18px;">Our customer service team is here to answer your questions, and we would love to hear about your DRI DUCK experiences. We&apos;ve also created a <a class="fr-strong" href="https://help.driduck.com/en-US" rel="noopener noreferrer" target="_blank"><u>Help Center</u></a>, which includes helpful articles and answers common DRI DUCK questions.&#xA0;</span></p><p style="text-align: center;"><span style="font-size: 18px;">Customer Service Hours<br>Monday - Friday, 8:00 AM - 5:00 PM CST.&#xA0;</span><br><span style="font-size: 12px;">Expect a response within 24 - 48 hours (this may change during peak times).</span></p><div data-gorgias-contact-form-uid="g10ez28r"><br></div><script>
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Our customer service team is here to answer your questions, and we would love to hear about your DRI DUCK experiences. We've also created a Help Center, which includes helpful articles and answers common DRI DUCK questions.

CONTACT US

WHAT IS YOUR RETURN POLICY?

HOW DO I MAKE A RETURN?

HOW CAN I EXCHANGE AN ITEM?

I RETURNED MY ORDER, HOW LONG DOES THE REFUND TAKE?

HOW SHOULD I PREPARE MY PACKAGE FOR RETURN?

CAN I GROUP MULTIPLE ORDERS IN A SINGLE RETURN?

MY RETURN REQUEST IS UNDER REVIEW, WHAT SHOULD I DO?

I HAVE ISSUES GENERATING MY RETURN LABEL, WHAT SHOULD I DO?

WHERE CAN I DROP OFF MY PACKAGE FOR RETURN?

I WANT TO RETURN A GIFT. HOW DO I DO THAT?

I AM RETURNING AN ITEM PURCHASED WITH AN E-GIFT CARD. HOW WILL I RECEIVE MY REFUND?

HASSLE-FREE RETURNS

WHERE IS MY ORDER AND HOW CAN I TRACK IT?

WHAT ARE THE GENERAL SHIPPING TIMES FOR A PURCHASE?

WHEN WILL I RECEIVE MY ORDER?

DO YOU SHIP WORLDWIDE? ARE THERE ANY STORES AROUND ME?

DO YOU OFFER FREE SHIPPING?

MY PACKAGE IS MISSING, WHAT SHOULD I DO?

HOW CAN I CHANGE MY DELIVERY ADDRESS?

SHIPPING & DELIVERY

I DIDN'T RECEIVE MY ORDER CONFIRMATION, WHAT SHOULD I DO?

HOW CAN I CHECK MY ORDER STATUS?

I RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I AM MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

WHAT IS DRI DUCK'S WARRANTY?

DO YOU OFFER WHOLESALE?

WHY WAS MY ORDER CANCELED AND REFUNDED?

ORDERS

I'VE CANCELLED MY ORDER, WHEN WILL MY MONEY BE AVAILABLE AGAIN?

TAXES

IS PAYMENT SECURE ON YOUR SITE?

HOW DO I PAY WITH SHOP PAY?

HOW DO I PAY USING A GIFT CARD?

HOW CAN I PAY MY ORDER IN INSTALLMENTS?

WHAT ARE THE AVAILABLE PAYMENT METHODS?

WHEN WILL I BE CHARGED FOR MY ORDER?

HOW CAN I USE A PROMOTIONAL CODE?

HOW DO I PAY WITH PAYPAL?

WHY WAS I CHARGED TWICE WHEN PURCHASING THROUGH THE WEBSITE?

HOW CAN I PURCHASE A DRI DUCK GIFT CARD?

I CAN'T USE A PROMO CODE I RECEIVED, WHAT SHOULD I DO?

DO GIFT CARDS EXPIRE?

I CANNOT COMPLETE MY ORDER, WHAT SHOULD I DO?

PAYMENTS

DRI DUCK SIZE & FIT GUIDE

WHERE IS DRI DUCK MADE?

SIZE & FIT

HOW DO I SIGN IN?

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER TO STAY UPDATED ON NEW LAUNCHES?

HOW DOES DRIDUCKS REFERRAL PROGRAM WORK?

ACCOUNT & REWARDS

CARE INSTRUCTIONS

PRODUCT CARE

PROMOTIONAL TERMS & POLICY

CONTACT USUpdated 2 months ago