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I CANNOT COMPLETE MY ORDER, WHAT SHOULD I DO?Updated 6 months ago

We are sorry to hear you were not able to complete your purchase and we are here to support you the best way we can!  

  • If the error message indicates that Your payment details couldn't be verified, please review all the information, including the credit card number, account holder's name, billing address, zip code, and expiration date.
  • If the issue is specifically related to the expiration date, the system will mark this section in red as in the example below. 

  • If the error message is Card Was declined, the issue is not related to the data provided, but to the fact that the card may not be authorized for this purchase. This might be the case if you have insufficient funds to process the payment. 
  • If the error message is Your card does not support this type of purchase:
    • Please check that it does not have any cross-border restrictions for its usage. If it is a debit card, remember some debit cards may require a PIN to be entered.
    • Check which cards and payment methods we accept here
  • Is the page freezing?
    • Close all browser tabs and try accessing again.
    • Clean up the cookies and cache memory of your browser.      

Still have issues? 

Please take a screenshot or record a short video and contact us with as many details as you can about the issue and we'll try to resolve it as soon as we can.

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